Information Technology Services Office

The Information Technology Services Office (ITSO) provides reliable, secure, and innovative technology services that support the academic, administrative, and operational requirements of FEU Tech.

ITSO manages the Institute’s computing resources, information systems, network infrastructure, cybersecurity services, educational technologies, technical support services, and digital transformation initiatives. The Office also supports the responsible adoption of emerging technologies, including artificial intelligence, automation, cloud platforms, and data analytics.

Our Units

Computer Services Unit

The Computer Services Unit provides technical support to students, faculty, and associates using the Institute’s information technology and communication facilities.

The Unit is responsible for the operation, configuration, administration, maintenance, and monitoring of computing devices, computer laboratories, network services, internet connectivity, communication facilities, and other ICT infrastructure.

Management Information Systems Unit

The Management Information Systems Unit designs, develops, implements, integrates, and maintains information systems and applications based on the business processes and operational requirements of the Institute’s academic and administrative offices.

The Unit also supports process automation, systems integration, reporting, data analytics, and other digital transformation initiatives.

Our Services

Computing Resources and Laboratories

ITSO operates, maintains, and manages the Institute’s computer laboratories, desktop and mobile computing devices, peripherals, storage resources, and other ICT equipment.

ITSO also supports the preparation, configuration, monitoring, and maintenance of technology facilities used for teaching, learning, research, and administrative operations.

Educational Software and Digital Technologies

ITSO facilitates access to licensed educational software, productivity applications, learning technologies, and other digital platforms available to the FEU Tech academic community.

Students may view the complete list of available educational software and services by logging in to Canvas and visiting the ITSO Virtual Office:

Educational Software and Services Manual

Artificial Intelligence

ITSO supports the responsible evaluation and adoption of artificial intelligence automation and cloud-based services that can enhance teaching, learning, research, and institutional operations.

This includes technical consultation, platform assessment, systems integration, process automation, and guidance on the appropriate use of AI-enabled tools.

The use of artificial intelligence must comply with applicable institutional policies on data privacy, information security, academic integrity, intellectual property, ethical use, and human accountability. Confidential, personal, or institutionally restricted information must not be entered into unauthorized AI platforms.

Technical Helpdesk

The ITSO Helpdesk provides technical assistance for Institute-supported devices, systems, network services, user accounts, educational technologies, and other ICT-related services.

To report a technical concern or submit a service request, please complete the:

ITSO Online Helpdesk Form

Requests are reviewed and assigned according to their urgency, impact, and technical requirements. A technical support specialist will provide an acknowledgment or initial response within the prescribed service period. Resolution time may vary depending on the nature and complexity of the concern.

Network and Internet Services

ITSO manages and monitors the Institute’s local area network, wireless network, internet connectivity, and related communication infrastructure to support reliable access to institutional systems and online services.

Cybersecurity and Data Protection

ITSO implements technical safeguards to help protect the Institute’s systems, networks, devices, accounts, and digital information from cybersecurity threats.

The Office also promotes security awareness, proper account management, responsible handling of institutional data, and compliance with applicable information security and data privacy policies.

Users are encouraged to report suspicious emails, unauthorized access, malware, compromised accounts, and other potential security incidents immediately through the ITSO Helpdesk.

Information Systems Development and Integration

The Management Information Systems Unit develops and deploys customized web-based and mobile applications tailored to the Institute’s academic and administrative requirements.

Services may include requirements analysis, systems design, software development, testing, deployment, systems integration, maintenance, and continuing enhancement.

Data Analytics and Institutional Reporting

ITSO supports the development of dashboards, automated reports, data integrations, and analytical tools that assist authorized offices in monitoring operations and making data-informed decisions.

Access to institutional data and reports is governed by approved authorization, data privacy, information security, and data governance requirements.

User Access and Account Services

ITSO supports the creation, maintenance, and authorized use of institutional user accounts and access privileges for Institute-supported systems and digital platforms.

Access is provided according to the user’s role, official responsibilities, enrollment or employment status, and applicable institutional policies.